Privacy Policy
Freo Cartridges - Printer Ink & Toner

Introduction

Freo Cartridges respects your privacy and is committed to protecting your personal information. We comply with the Australian Privacy Act 1988 and the Australian Privacy Principles, which govern how we collect, use, disclose, store, and secure your personal information. This policy explains how we handle your information and your rights regarding your data.

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What Information We Collect

We may collect the following types of personal information when you contact us, place an order, or make an enquiry:

• Name

• Address

• Email address

• Phone number

• Printer model and cartridge requirements

We do not collect sensitive information such as your date of birth, driver’s licence number, or financial details.

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How We Collect Information

We collect information directly from you when you:

• Call or email us to place an order or make an enquiry

• Provide your details for delivery or pickup

• Request a quote or product information

We may also collect information through our website, including cookies for basic analytics and to improve your browsing experience. You can choose to disable cookies in your browser settings.

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How We Use Your Information

Your information is used only for purposes directly related to our business, including:

• Processing and delivering your order

• Contacting you regarding your order or enquiry

• Arranging delivery or pickup with courier partners

• Responding to your requests or feedback

We do not engage in mass unsolicited marketing and will only contact you about our own products and services, and you can opt out at any time.

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Marketing and advertising

We may use your contact details to send you information about our products and services that are similar to those you have already purchased or enquired about. You can opt out of these communications at any time by contacting us. We may also use encrypted versions of the data to create customer lists on digital advertising platforms (such as Google Ads) so that we can show or exclude our ads to current customers. These platforms use this data only to provide services to us and do not receive your details in a form that directly identifies you. We do not sell, rent or trade your personal information to unrelated third parties.

 

Disclosure of Your Information

We may disclose your information to trusted third parties only when necessary to:

• Arrange delivery (e.g., courier companies)

• Comply with Australian law or regulations

We do not sell, rent, or trade your personal information to any third party.

 

Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. Your information is securely stored and only accessed by authorised personnel.

 

Accessing and Correcting Your Information

You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate or out of date. To make a request, please contact us using the details below. We may need to verify your identity before providing access.

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Changes to Our Privacy Policy

We may update this policy from time to time to reflect changes in our business or legal requirements. The latest version will always be available on our website.

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If you have any questions about our privacy policy or how we handle your personal information, please contact:

Freo Cartridges
Perth Region, WA
Phone: 08 63138018
Email: sales@freocartridges.com.au
Website: www.freocartridges.com.au

Last updated: June 2025